| How long before my travel should I arrive at your premise? |
| We recommend that you arrive at our premises 10 minutes prior to the required check-in time of your flight. |
| How far away from the Airport are you? |
| It takes approximately 4 minutes from our premise to the terminal. |
| How do I get from your premise to the airport and back again? |
| Our complimentary shuttle will transfer you to and from the terminal. |
| Will you be waiting for me when I get back? |
| Our complimentary shuttle service is operating non stop 24 hours per day, 7 days per week. Simply jump in the shuttle and we will take you to your car. |
| Can I purchase a parking ticket on-site? |
| No, you must pre-purchase your parking online at Air NZ Parking. |
| What happens if I don't display my pre-purchased parking ticket? |
| Your vehicle is deemed to be unlawfully parked. We may issue you with a breach notice, clamp your vehicle or remove it by towing it. |
| If I booked my parking incorrectly, will I be able to amend my booking? |
| No, you must choose your parking dates carefully. Changes are not permitted and tickets are non refundable. |
| How do you work out what I will get charged? |
| Select your choice of covered or uncovered parking and purchase your parking online. You must display a valid parking ticket. |
| How can I pay for your service? |
| Only online at Air NZ Parking. |
| What days are you open and what are your hours of operation? |
| Our facility is open 365 days a year, 24 hours per day. |
| Is there someone I can contact? |
| This parking service offering is self service and as such unmanned. |
| Do I need to fly on Air New Zealand to use this service? |
| Yes, this service is for Air New Zealand customers only. |
| What happens if I am delayed or decide to stay another day and my car is parked at Air New Zealand Parking? |
| As soon as you know that your return details have changed and you are staying longer, you must create a new online booking. The new departure and arrival times need to be the additional time only, so not including your previous already prepaid booking details. |
Air New Zealand Parking
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